Shipping & delivery

Where we ship

We ship to the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO addresses, or international destinations. Local pickup is not offered.

Processing & delivery

Delivery times are estimates and may be affected by carrier delays, weather, or supplier stock. The delivery estimate is shown at checkout before you pay.

• Handling time: 2–3 business days after payment confirmation.
• Standard ground transit: 5–8 business days after dispatch.
• Estimated delivery: 7–11 business days after payment confirmation. Business days are Monday–Friday, excluding public holidays.

Shipping costs & taxes

Standard shipping is $6.95 USD per order. There is no active free-shipping promotion. Applicable sales tax is calculated at checkout. You see every charge and the final total before paying.

Third-party suppliers & tracking

Vellora Brands LLC sources its products from third-party suppliers. Orders may be fulfilled by a supplier and may arrive in separate packages. Vellora Brands LLC remains the seller and your point of contact for order support, delivery issues, returns, and refunds.

Shipment confirmation and available tracking information are sent to the email address used for your order.

Delays, missing parcels & address changes

Contact us with your order number if a parcel is delayed, lost, damaged, or marked delivered but cannot be found. We will work with the supplier and carrier to investigate and arrange an appropriate resolution. If we cannot ship within the stated timeframe, we will ask you to agree to a revised date or offer cancellation and a full refund.

Please contact us immediately to correct a delivery address. An address change may not be possible after dispatch. We will explain any redelivery charge before asking you to agree to it.